Okommerce
Okommerce | AI-Powered Enterprise E-Commerce Platform | Multi-Vendor Marketplace, B2B/B2C Commerce, Inventory, POS, CRM & Omnichannel Commerce Solution
Overview
Okommerce is a modern, enterprise-grade e-commerce platform designed to power B2B, B2C, Marketplace, and Omnichannel commerce from a single unified system. Built on a scalable and modular architecture, the platform enables businesses to manage products, customers, inventory, orders, payments, marketing, customer support, and multiple sales channels through one centralized administration panel.
The platform supports multiple business models, including single vendor, multi-vendor marketplace, physical products, digital products, services, subscriptions, quotations, rentals, and auctions. With integrated AI capabilities, REST APIs, multi-language support, multi-currency operations, and enterprise-level security, Okommerce helps organizations streamline digital commerce while delivering exceptional customer experiences.
Its modular architecture eliminates the need for numerous third-party plugins by providing built-in capabilities for catalog management, inventory, POS, CRM, warehouse operations, marketing automation, customer support, reporting, wallet management, delivery integration, and omnichannel selling. The platform is highly customizable, scalable, and suitable for startups, SMEs, retailers, wholesalers, distributors, and enterprise organizations.
Features & Modules
The Dashboard provides a real-time overview of the entire commerce ecosystem. Business owners can monitor sales performance, customer activities, inventory status, revenue, pending orders, deliveries, and operational KPIs through interactive dashboards and business intelligence reports.
Key Features
- Business Dashboard
- Sales Overview
- Revenue Analytics
- Customer Summary
- Inventory Status
- Order Statistics
- Performance Charts
- Notifications
- KPI Monitoring
The Product Catalog module enables administrators to create and manage a comprehensive product catalogue with categories, brands, attributes, variants, specifications, pricing, media galleries, and SEO information. It supports multiple product types, allowing businesses to manage physical products, digital products, services, subscriptions, quotations, and rentals from a unified platform.
Key Features
- Product Management
- Categories & Brands
- Product Variants
- Product Attributes
- Product Images
- SEO Management
- Product Reviews
- Product Comparison
The Customer Management module centralises customer information, purchase history, loyalty data, addresses, communication preferences, and account activities. Businesses can segment customers, improve engagement, and deliver personalised shopping experiences.
Key Features
- Customer Profiles
- Customer Groups
- Address Management
- Purchase History
- Customer Activity
- Loyalty Information
- Wishlist
- Account Management
The Sales module manages the complete order lifecycle, from order placement and payment processing to packing, shipping, delivery, returns, cancellations, and refunds. Businesses can efficiently monitor every stage of the sales process through centralised workflows.
Key Features
- Shopping Cart
- Checkout
- Order Processing
- Invoice Generation
- Returns Management
- Refund Processing
- Order Tracking
- Sales Reports
The Inventory module provides real-time stock monitoring across warehouses and stores. Businesses can manage stock levels, warehouse transfers, inventory adjustments, low-stock alerts, and product availability from a centralised inventory system.
Key Features
- Inventory Tracking
- Warehouse Management
- Stock Transfers
- Low Stock Alerts
- Stock Adjustment
- Inventory Reports
- Multi-Warehouse Support
The Store Management module enables organizations to operate multiple stores from a single administration panel. Each store can maintain independent pricing, inventory, and operational settings while sharing centralised business data.
Key Features
- Multi-Store Management
- Branch Management
- Store Configuration
- Store Performance
- Shared Inventory
- Independent Pricing
The POS module integrates physical retail stores with online commerce, allowing businesses to manage in-store and online sales from one platform. It synchronises inventory, customers, and financial transactions in real time.
Key Features
- POS Billing
- Barcode Support
- Store Sales
- Cash Management
- Inventory Sync
- Receipt Printing
The Supplier Management module maintains supplier information, contracts, purchase records, ratings, and payment details. Businesses can efficiently manage procurement activities and supplier relationships through centralised workflows.
Key Features
- Supplier Profiles
- Purchase Records
- Supplier Ratings
- Contact Management
- Supplier Agreements
- Procurement Reports
The Delivery Management module supports integration with third-party logistics providers or in-house delivery teams. It manages delivery scheduling, shipment tracking, delivery assignments, and order fulfilment to ensure efficient logistics operations.
Key Features
- Delivery Scheduling
- Courier Integration
- Shipment Tracking
- Delivery Assignment
- Delivery Status
- Logistics Reports
The Marketing module provides businesses with tools to create promotional campaigns, discount offers, coupon codes, loyalty programs, banners, featured products, and targeted marketing activities to increase customer engagement and boost sales.
Key Features
- Coupon Management
- Discount Campaigns
- Promotional Banners
- Flash Sales
- Loyalty Programs
- Featured Products
Description
The Customer Support module enables businesses to manage customer inquiries, support tickets, complaints, product returns, and after-sales services through an integrated help desk system.
Key Features
- Support Tickets
- Customer Queries
- Complaint Management
- Service Requests
- Support Dashboard
- Customer Communication
The Wallet & Payment module provides secure payment processing with support for multiple payment gateways, digital wallets, refunds, and transaction history. It simplifies payment management for both customers and administrators.
Key Features
- Digital Wallet
- Payment Gateway Integration
- Online Payments
- Refund Management
- Transaction History
- Payment Reports
The CRM module helps businesses build stronger customer relationships by managing leads, customer interactions, communication history, sales opportunities, and customer engagement activities through one centralised platform.
Key Features
- Lead Management
- Customer Communication
- Follow-Up Management
- Sales Pipeline
- Customer History
- CRM Reports
The Content Management module enables administrators to manage website pages, banners, blogs, FAQs, announcements, and promotional content without requiring technical expertise. It ensures consistent branding and easy website maintenance.
Key Features
- Static Pages
- Banner Management
- Blog Management
- FAQ Management
- Homepage Content
- SEO Settings
The Reporting & Analytics module delivers comprehensive business intelligence through real-time dashboards and detailed reports covering sales, inventory, customers, suppliers, marketing campaigns, orders, and financial performance. Decision-makers can export reports in multiple formats for deeper analysis.
Key Features
- Sales Reports
- Customer Reports
- Inventory Reports
- Financial Reports
- Marketing Reports
- Dashboard Analytics
- PDF Export
- Excel Export
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